36kbd FAQ — All Your Questions Answered Here

Each person is allowed only one account. If multiple accounts are found, they will be closed and any accumulated balance may be forfeited. Play by the rules — one account gives you access to everything.

on the Login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and a recovery link will be sent to you. Click the link in the SMS or email to set a new password.

Account verification is required before your first withdrawal. Simply send a copy of your National ID or passport to support. Verification is typically completed within 24 hours, and you only need to do it once.

If your account has been suspended, email support@36kbd.ws with a description of the issue and it will be resolved as quickly as possible. If you'd like to take a temporary break under our Responsible Gaming policy, just let the support team know.

We accept bKash, Nagad, Rocket, Upay, and bank transfer. For full details on all payment methods, Payment Page View. Mobile banking is the fastest way to deposit.

The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Limits may vary slightly depending on the payment method. Your maximum limit depends on your account tier and verification status.

Withdrawals to bKash and Nagad are usually completed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. VIP members enjoy express withdrawal processing.

First, wait 30 minutes. If the deposit still hasn't appeared, email support@36kbd.ws with your transaction ID. The support team will verify it promptly and credit your balance.

36kbd does not charge any fees on deposits. Withdrawals are also generally free, though your mobile operator or bank may apply their own charges. For more details Payment Page View.

Open a new account and make your first deposit — a 100% welcome bonus is added automatically. For example, deposit ৳1,000 and get an extra ৳1,000 bonus, giving you ৳2,000 to start with. Bonus details on the Promotions page View.

Most bonuses come with a 15x rollover requirement. This means you'll need to wager 15 times the bonus amount before withdrawing. Terms may vary by offer — full details are listed on each bonus page.

A portion of your total daily losses is credited back as cashback the following morning. Your cashback rate ranges from 5% to 20% depending on your VIP level.

Yes! When you refer a friend, you'll earn a bonus based on their first deposit. Find your referral code in your account dashboard. For details on the Promotions page View.

Slots, Live Casino, Sports Betting, lottery, jackpots, and crash games — we have it all. New games are added regularly. Check out the latest additions on the New Games page View.

Yes, all games use a certified Random Number Generator (RNG). Our game providers are internationally licensed and undergo regular third-party audits to ensure fair play.

Absolutely. 36kbd is fully mobile-friendly. You can play all games directly from any smartphone browser — no separate app required. Works on both Android and iOS.

Log in and on the Lottery page You can purchase all types of lottery tickets there. Draw results are shown live, and any winnings are automatically credited to your balance.

Yes. All data is protected with 256-bit SSL encryption. We never share your password or payment information with any third party. For more details, Privacy Policy Read.

Two-factor authentication can be enabled from the "Security" section in Account Settings. With SMS OTP, a verification code will be sent to your mobile every time you log in. Keeping this active significantly improves your account security.

Change your password immediately and notify us at support@36kbd.ws. We'll review your login history and take the necessary action. We recommend enabling login notifications for unrecognized devices in your settings.

You earn points with every bet placed. Once you reach a set threshold, you'll automatically be upgraded to the next VIP tier. There are four tiers — Silver, Gold, Platinum, and Diamond. For more details, on the VIP page View.

Yes! Accumulated points can be converted to cash and withdrawn or used as bonus credit. Conversion rates vary by VIP level — the higher your level, the better the rate.

A dedicated account manager, express withdrawals, higher cashback rates, birthday bonuses, exclusive tournament access, and much more. on the VIP page View all benefits.