36kbd Privacy Policy — How safe is your data with us

36kbd is fully transparent about how your personal data is collected, used, and protected. This Privacy Policy lays everything out clearly — no fine print, no surprises.

Last updated: January 2026

Our 6 commitments to protecting your privacy

Your data stays safe at 36kbd because we take these matters seriously

SSL 256-bit Encryption

Every transaction and piece of personal information is protected with bank-grade SSL encryption. No outside party can access this data.

Never Sold to Third Parties

Your name, phone number, or email is never sold or shared with advertisers or third parties.

Your data, under your control

You can request to update, correct, or delete your data at any time. We'll respond promptly.

Secure Data Storage

All personal data is stored on secure servers and can only be accessed by authorised staff for specific, permitted purposes.

Minimal data collection

We only collect information that is genuinely necessary to provide our services. We never ask for data we don't need.

Transparent policies

This privacy policy is written in plain, straightforward language. There are no hidden terms — what it says is what we follow.


Section 1

Introduction

36kbd ("we", "us") operates a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right — not a privilege.

This privacy policy explains what information 36kbd collects when you use our website and services, why we collect it, how it is stored and protected, and what rights you have.

In brief: Your data is used solely to provide you with our services. It is never sold, rented, or shared unless absolutely necessary.

This Privacy Policy applies to 36kbd's Terms & Conditionsshould be read in conjunction with.

Section 2

What Information We Collect

We collect two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

What You Provide Directly

Data Type Example Why We Need It
Identity Information Full name, date of birth Age Verification & KYC
Contact Information Email, mobile number Account & Notifications
Address District, Division, Country Legal Compliance
National ID NID, Passport Copy Identity Verification (KYC)
Financial information Mobile banking number Payment Processing

Automatically Collected Information

  • IP address and device type
  • Browser and operating system information
  • Platform usage patterns (games played, session duration)
  • Login time and date
  • Cookie & Session Data
Section 3

How We Collect Information

The main ways we collect information are:

  • Registration Form: Information you provide when creating your account.
  • KYC Verification: Documents submitted for identity verification.
  • Payment Processing: From the payment gateway during deposits and withdrawals.
  • Cookies & Tracking: To enhance your website browsing experience.
  • Support contact: Live chat or email conversations.

We never purchase your data from third parties or scrape it from social media without your consent.

Section 4

How we use your data

36kbd uses your information for the following purposes:

  • To create, manage, and verify your account
  • To process payments and maintain transaction history
  • To offer gaming services and promotional offers
  • To prevent fraud and illegal activity
  • To meet legal and regulatory requirements
  • To provide customer support
  • To analyze and improve platform performance
  • To promote responsible gaming

We never sell or rent your data to third parties for advertising purposes.

Section 5

Who Your Data Is Shared With

36kbd only shares data in the following limited circumstances:

Payment Providers

For bKash, Nagad, or bank transfers, the necessary financial details are shared with the relevant payment processor. These providers operate under their own privacy policies.

Legal authorities

We may be required to disclose information in response to a court order, government directive, or lawful request from a law enforcement agency.

Technology Partners

We work with select technology service providers to operate the platform (such as server hosting and anti-fraud systems). They act on our instructions and are not permitted to use your data for their own purposes.

To be clear: Your information is never shared with advertisers, brokers, or data companies.

Section 6

Security Measures

36kbd uses industry-standard security technologies to protect your data:

SSL/TLS encryptionMaximum
Firewall ProtectionMaximum
Two-Factor AuthenticationHigh
Anti-Fraud Monitoring24/7

You play a role in your own security too

  • Use a strong, unique password.
  • Never share your password with anyone.
  • Avoid logging in on public Wi-Fi.
  • If you notice any suspicious activity on your account, contact support immediately.

Remember — 36kbd will never ask for your password, OTP, or banking details via email, phone, or SMS. Any such request is fraudulent.

Section 7

Cookie Policy

The 36kbd website uses cookies — small files stored in your browser that help improve your experience.

Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Login Session & Security Until end of session
Preference Cookies Remembering language and theme settings 1 year
Analytics Cookies Understanding platform usage patterns 6 months

You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.

Section 8

Your Rights

You have the following rights over your personal data:

  • Right to Know: You may request to see what personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data unless we are legally required to retain it.
  • Portability: You can request your data in a machine-readable format.
  • Right to Object: You may object to the use of your data for specific purposes.
  • Opting Out of Marketing: You can opt out of promotional emails or SMS at any time.

To exercise these rights support@36kbd.ws. We will respond within 30 business days.

Section 9

Data retention period

Different types of data are retained for different periods:

  • Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
  • Financial transactions: 7 years (in accordance with anti-money laundering regulations).
  • KYC documents: 5 years after account closure.
  • Support Conversations: 2 years.
  • Cookies & analytics: 6 months to 1 year.

After the retention period, data is securely deleted or anonymized.

Section 10

Minor Protection

36kbd services are intended for users aged 18 and above. We do not knowingly collect data from minors.

If we become aware that a minor's data is in our system, it will be deleted immediately and the associated account will be closed.

If parents believe their child is using 36kbd, please support@36kbd.wsto let us know.

Section 11

Policy Updates

This privacy policy may be updated to reflect business or legal requirements. When changes are made:

  • You will be notified at your registered email at least 7 days before any changes take effect.
  • The "Last Updated" date at the top of the page will reflect any changes.
  • You will be notified at login whenever significant changes are made.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Section 12

Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email: support@36kbd.ws
Live Chat: 24/7 support available in Bengali
Response Time: Usually within 24 hours

Your privacy matters to us, and we are committed to operating with full transparency at all times.


Privacy FAQ

Frequently Asked Questions

Yes, completely safe. KYC documents are stored on encrypted servers and used solely for verification purposes. No one can access them without proper authorisation.

Yes. If you send a request to support@36kbd.ws, we will take the necessary action within 30 business days. However, records related to legal and financial transactions must be retained for a specified period in accordance with regulatory requirements.

No. Your personal data is never shared with any advertisers. We may only contact you about 36kbd's own promotions and offers, and you can opt out at any time.

Disabling essential cookies may affect your login session and certain core features. Disabling analytics cookies, however, will not impact your ability to use the site.

Yes. In the event of a security incident, we will notify affected users at their registered email address within 72 hours and take all necessary protective measures.

Your data is safe — join 36kbd today

You've read our Privacy Policy. Go ahead and create your account — your data is completely safe with us.

18+ | Play Responsibly


বাংলা